At Tessa Nest, we take pride in providing quality products. If you are not satisfied with your purchase, please review our return and refund policy below.
1. Eligibility for Return
You may request a return if:
- You received a damaged, defective, or incorrect item.
- The request is made within 1–3 days of receiving the product.
To be eligible, items must be unused, in their original condition, and in the original packaging.
2. How to Request a Return
To initiate a return, please email us at [email protected] with:
- Your order number
- A clear photo of the item
- A brief explanation of the issue
Our team will review your request and respond within 1–3 days with instructions.
3. Refund Process
If your return is approved:
- We will arrange a pickup or ask you to return the item via our delivery partner.
- Once the item is received and inspected, we will issue a full refund in cash at the time of pickup or delivery of the replacement, whichever applies.
4. Non-Returnable Items
Returns will not be accepted for:
- Items returned without original packaging
- Items damaged due to misuse or neglect
- Items returned beyond 3 days of delivery
5. Questions?
If you have any questions regarding returns or refunds, feel free to contact us at [email protected].